Travel Guard In Action

EXCEEDING EXPECTATIONS: TRAVEL ASSISTANCE SAVES FAMILY STRANDED IN SEATTLE
Sheila W. and her family were planning on an uneventful trip back home to Dayton, Ohio, following a fun family vacation in Seattle, Washington. The family called ahead to check the status of their flight, and were relieved to hear that it was scheduled to leave on time.

However, upon arriving at the airport, Sheila and her family discovered that their flight had been completely cancelled with no explanation at all. As the passengers scheduled to travel on the cancelled flight waited to work with airline representatives to change their travel plans, Sheila called Travel Guard’s travel assistance hotline and utilized the assistance services that came along with the travel insurance plan she had purchased prior to her trip.*

While all of the other travelers stranded with her waited in long lines, Sheila spoke directly to a Travel Assist coordinator, who immediately found the entire family a flight home on another airline flying out of Seattle later that same afternoon.

Over two hours later, Sheila received a call from her original airline notifying her of the cancelled flight and offering to fly her family out of Seattle later that week! Sheila declined and happily notified them that Travel Assist had already taken care of re-booking their travel.

Upon returning home, on time, Sheila immediately purchased another Travel insurance plan through Travel Guard for her next trip.**


**The scenario summarized above is offered only as an example. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of the policy. Anyone interested in the above product should request a copy of the description of coverage for a description of the scope and limitations of coverage.