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e-Product Solutions Travel Guard's eProduct Solutions (ePS) department provides ezTIPS, electronic reporting and sales support for Travel Guard's travel agent partners. When agents need quick, expert advice on ezTIPS, XML or WERI, they can contact ePS for immediate attention. The ePS team excels at working closely with our agent partners to provide solutions to technology issues in a timely manner. Most solutions are provided within 24-48 hours. An after-hours paging system is even available for urgent requests. "ePS plays a very vital role to the overall customer service experience for customers and agents of Travel Guard," said Jeff Olson, ePS Support Technician. "Everyday we handle all kinds of technical issues for our customers whether for Agent Link, ezTIPS, WERI and other forms of online booking. Today, with more and more travel agents relying on technology solutions to service their clients, our customers depend on us to be their expert technology consultants." ePS was at the center of the recent launch of Travel Guard's suite of enhancements, known as ProfitPlus. In the interest of tailoring Travel Guard's technology enhancements to provide the tools most requested by ezTIPS users, ePS engaged in an ongoing, proactive dialogue with our travel partners to determine first-hand what would most effectively maximize their travel insurance conversion rates while providing the best travel insurance coverage and value to their clients. "We like to balance our busy work lives with a bit of fun," said Olson. "When we get a call from a travel agent, it's usually because something isn't going right for them. We understand that many times, they need to hear a kind voice just as much as they need a solution to their problem. That's what we're here for." |
